THE WATCH – Return & Exchange Policy

Your Satisfaction, Our Priority.

At THE WATCH, we take immense pride in offering only 100% authentic, high-end timepieces sourced from the world’s most prestigious brands. Each product is carefully inspected to meet the highest standards. However, in the rare case something goes wrong, our return and exchange policy ensures you’re protected.

🛡️ Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The watch arrives damaged or defective
  • You receive a different product than the one you ordered

To qualify for a return:

  • The watch must be unused, with all original tags, packaging, certificate of authenticity, and protective materials intact
  • You must provide a clear unboxing video from the moment the package is opened
    • ⚠️ Returns without an unboxing video will not be accepted
  • You must notify us within 7 days of receiving your order

🔁 Exchange Policy

If your watch is faulty, damaged, or incorrect, we will happily provide an exchange instead of a refund:

  • You may request a replacement of the same model (or equivalent value if the item is unavailable)
  • Once verified, we will promptly arrange the exchange and shipping of your new timepiece at no additional cost

🚫 Non-Returnable Items

Due to the exclusive and collectible nature of our luxury inventory, the following cannot be returned or exchanged:

  • Watches that show signs of wear, usage, scratches, or modification (resizing, alterations)
  • Items returned without original packaging, tags, or documentation
  • Return/exchange requests made after 7 days of delivery
  • Customized or engraved timepieces

📝 How to Request a Return or Exchange

  1. Contact Us Within 7 Days
    Email: [Your Support Email]
    Phone/WhatsApp: [Your Support Number]
    Provide order details and describe the issue
  2. Submit Required Proof
    Include the original unboxing video and any relevant photos clearly showing the issue
  3. Await Approval
    Our team will verify and provide return/exchange instructions
  4. Ship the Product Back
    Use a trackable courier service for return shipping
    • If the issue is our error, we’ll cover return shipping
    • Otherwise, shipping costs may apply
  5. Processing Time
    Upon inspection, we will process your return or exchange within 7–14 business days

🔄 Policy Updates

This policy is subject to change. Please refer to our website for the most up-to-date version.

🕰️ Shop with Confidence

Thank you for choosing THE WATCH. We are committed to providing you with an experience as exceptional as the timepieces we offer. Your trust means the world to us—and we’re here to ensure every second you spend with us is worth it.